https://covesupport.io/blog/ Opinion-led writing from the team building Cove. en Sun, 17 May 2026 00:00:00 +0000 https://covesupport.io/blog/the-resolution-trap/ https://covesupport.io/blog/the-resolution-trap/ Sun, 17 May 2026 00:00:00 +0000 Intercom Fin charges $0.99 per resolution. Make the AI better and your bill goes up. Make it worse and your bill goes down. Per-resolution pricing is at war with the product it sells. Here is the maths. https://covesupport.io/blog/rag-is-not-a-product/ https://covesupport.io/blog/rag-is-not-a-product/ Fri, 15 May 2026 00:00:00 +0000 Zendesk AI Agents, Intercom Fin, Salesforce Einstein. Three logos, one architecture: a vector store, a prompt template, an LLM. Here is what AI-native actually means, taken from the engine we ship. https://covesupport.io/blog/what-good-support-ai-actually-does/ https://covesupport.io/blog/what-good-support-ai-actually-does/ Fri, 15 May 2026 00:00:00 +0000 Most helpdesk AI writes a generic apology and links to a help article that nearly matches. Your agents delete it and start over. Here are the six things good support AI does instead, in plain English. https://covesupport.io/blog/best-zendesk-alternatives-small-support-teams-2026/ https://covesupport.io/blog/best-zendesk-alternatives-small-support-teams-2026/ Thu, 14 May 2026 00:00:00 +0000 Zendesk is not wrong. It's just heavy. The helpdesks lean teams actually pick instead in 2026, with current pricing and an honest 'not for you if' on each. https://covesupport.io/blog/the-zendesk-tax/ https://covesupport.io/blog/the-zendesk-tax/ Wed, 13 May 2026 00:00:00 +0000 Per-seat pricing punishes lean teams. Here's the maths.