/ Before you hire

Your next support hire can wait.

The queue grew, the reflex is a job ad. Before you spend £2,300 a month on new capacity, see what the team you already have can do when every reply starts mostly written, with sources cited, and a human approving every send.

or email hello@covesupport.io
/ What the options actually cost per month
In-house UK support hire, fully loaded (salary, NI, kit, management)
~£2,300 to £2,700
Outsourced agent, offshore BPO seat
~£950 to £2,000
Outsourced agent, onshore seat
~£3,500 to £5,500
Cove, for your whole existing team
£299 flat

Hire and outsourcing figures are 2026 market ranges (salary aggregators + BPO pricing guides), not quotes. Your numbers may differ; the gap won't.

We are not telling you to fire anyone.

Cove is not an autonomous bot answering your customers unsupervised. It reads the ticket, searches your docs and your past tickets, and writes the reply it thinks your best agent would write, with the sources listed underneath. Your team reviews, edits if needed, and approves. The humans stay in charge; they just stop typing the same answer for the four-hundredth time.

Our first customer, a helmet-audio brand, cut average handle time by 87% on the same team and the same tickets. That's the capacity you were about to hire for.

/ How it starts
  1. Connect, read-only. Zendesk, Freshdesk, Intercom, or a plain inbox. Nothing about your live support changes.
  2. Shadow Mode. Cove drafts against your real tickets in the background and scores itself against what your team actually sent. Free, no card, no time limit.
  3. Decide with numbers. If the drafts aren't good enough to skip the hire, walk away. Nothing was risked.
Want it done for you? Concierge pilot: £299.
Founder-run setup within 48 hours: we import your history and docs, tune Cove to your team's voice, and hand you a written first-results report. The £299 is credited in full against your first year. After that, Cove is £299/month flat: unlimited users, bring your own AI keys at cost, cancel anytime.
Book 15 minutes with the founder or start free Shadow Mode yourself

Your data: UK GDPR DPA · how we handle it · bring-your-own AI keys, no training on your tickets.